Gaming should be a source of fun, not a burden. 399 com's Responsible Gaming policy means you stay in control of your budget, your time, and your emotions — always. We're committed to giving you the tools and support to do exactly that.
We believe every player can make the best decisions for themselves — when given the right tools.
Set your own daily, weekly, or monthly deposit cap. Decreases apply instantly; increases are subject to a 24-hour waiting period to protect against impulsive decisions.
Decide in advance how long you want to play. Once your session time is up, the platform will automatically prompt you to take a break and close the session.
If you feel like you need a break, you can suspend your account on your own for anywhere from 24 hours to 6 weeks. You won't be able to log in during this period.
For a longer break, apply for self-exclusion lasting anywhere from 6 months to 5 years. Your account cannot be reactivated during this period and you will not receive any promotional messages.
Set a maximum loss amount for a given period in advance. Once you hit the limit, your session ends automatically to prevent further losses.
Regular pop-up reminders let you know how long you've been playing and how much you've transacted. This helps you stay aware and in control.
Responsible Gaming means keeping gaming as a form of entertainment — not letting it become a burden in your life. 399 comAt , we always want our members to enjoy themselves — but never in a way that turns harmful.
Online gaming is growing fast in Bangladesh. But like any form of entertainment, it can become a problem without proper boundaries — less time with family, loss of focus at work, or financial stress. That's exactly why Responsible Gaming matters.
399 com We put every member's wellbeing above profit. That's why we don't just provide tools — our support team is available 24/7, every day of the week, ready to help with any concern.
Remember: gaming should be a way to enjoy your free time. If you feel restless without it, or find yourself playing repeatedly to chase losses, it's time to take a break.
If you notice any of the following in yourself or someone you know, it's worth paying attention. Catching these signs early makes it much easier to address the problem before it grows.
Warning Signs: Your bets are steadily increasing; you're chasing losses with more bets; you're lying to family or friends about your gaming; you feel restless or irritable when you can't play.
If you recognise two or more of these signs in yourself, please Get in Touch with Us. Our trained support team will help you take the next step.
Run through the following checklist before every session. It's a simple way to stay mindful and keep your gaming safe.
399 comSetting limits at is simple. Log in to your account and head to "Account Settings" or the "Responsible Gaming" menu to find all available options.
399 com's services are for users aged 18 and above only. We verify age at registration and may request additional ID verification in cases of doubt.
A note to parents: use parental control software on your child's devices. Never enter your account password in front of your child, and be cautious when sharing devices.
If you suspect a minor has used your account or created their own, please contact us immediately at Get in Touch with Us. We'll take immediate action.
Responsible Gaming goes beyond just setting limits. A few simple daily habits can keep your gaming experience positive every time.
Answer the questions below to check in on your gaming habits.
Our support team is always ready. Whether it's a gaming concern or any other question, don't hesitate to reach out.
Start Live Chatsupport@399com.app
Find answers to the most frequently asked questions here.
Set your deposit and time limits as soon as you register. Keep it fun. Keep it in control.
For individuals aged 18 and above only. Please play responsibly.